How to Order Tsuba

Payment Terms

The following payment methods are available.
Please select your most convenient way of payment.

1. Credit Card (VISA, MasterCard & JCB)

(1) If you would like to buy our items by credit card, please click the [Buy with Card] button prepared on each item's description page.

(2) Another window will open. Please fill in your shipping information.
Then, please click the [Submit] button.

(3) Another page for the credit card settlement will appear. (That page is provided by the credit card settlement intermediary company "AXES").
Please fill in all of the required credit card information. Then, please click the [Confirm] button at the bottom of the page.
We will receive the information of your name, email address and the reference numbers of the items.

(4) Within 5 business days at the latest (Usually, the day after receiving order), we will dispatch the items to you by EMS.
You will receive an email message from us with the tracking number for your order.
You can easily follow where your order is by retrieving the tracking number on the Internet.

*Note

If you would like to buy multiple items in a lump, please repeat a credit card settlement for a number of the items.
Sorry for your inconvenience.

2. PayPal (In US Dollar)

If you would like to pay for a price through PayPal, please click the [PayPal] buttom on the page of which the item you want is shown.

3. Remittance to our bank account in Japan (In US Dollar or Japanese Yen)

Please ask us how to send money to our bank account.

4. International Postal Money Order

Please note that International Money Order is different from Banker's Check or Personal Check.
IPMO is sent from a Post Office of your country to our company address.

Shipment Terms

1. Your item will be sent by EMS (Express Mail Service).

EMS's services feature the following.
(1)Quick delivery. Same delivery time as other couriers such as DHL or UPS.
(2)100% insured. The insurance fee is included in the shipping fee.
(3)Each cargo is given its own registered number so you can trace the cargo on the Internet.

2. You do not need to pay extra cost.

Shipping and insurannce fees are included in a price of goods.

3. Quick shipment.

At the latest, your item will be sent within 5 business days after we receive your payment.
Usually, we send the package the day after receiving payment.

Please note :

Import duties, taxes and charges are not included in each item price.
These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.

Return Policy

Only in case you found a difference between our description of the item and the actual item you received, we refund the full amount.

When you decide to return an item, please inform us within 7 days of receiving your shipment.
Then, please send the item to us in the same condition as you received it.

After we receive the item back, we will issue the refund.
We will refund the full amount you have paid to us and also the shipping cost for returning the item to us.

Please note, if we find much of a difference between the condition of the item at dispatching and that at receiving, we might not be able to refund the full purchase price to you.